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By 2025, more than 80% of the global economy's products will be digitally enhanced or become completely digital while the pace of digital-powered innovation and operation will increase by ten-fold or even more.
Source:
IDC FutureScape: Worldwide Customer Experience 2020 Predictions, Webconference, Nov 25,2019

This increased scale and speed of innovation and operation will be powered by continuous X - and will force developers to adopt the CX first approach. Join us as we explain how bringing together people & culture, governance, tools and technology adoption can enhance the entire engineering ecosystem to be able to thrive in this decade.

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Mukesh_Dialani

Mukesh Dialani Linkedin

Program Director

IDC

Manjul Maharishi Linkedin

VP, Technology

Neustar Inc

Manjul_Maharishi
3

Debasis Ray Linkedin

SVP, Technology

Cybage Software

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For A Continuous CX Approach

Track what’s important
To achieve the desired speed of delivery, focus on tracking success and uncovering areas of improvement by tracking important KPIs
Bring it all together
To get into the improvement continuum strategize to bring people, processes, tools, and technologies together for an ultimate transformation
Fail fast
To integrate resilience into the software by introducing the right tools from the beginning

What You Will Learn in the Webinar?

Customer_Experience

CX First

Understand the customer needs first

Continuous X

Continuous X

Get into the continuous innovation mode

Shift Philosophy

Beyond CX

Keep your customers happy always

WATCH THE ON-DEMAND WEBINAR
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On-Demand Webinar Access